Pricing and Payment

Payment Terms: Payment is due within 30 days from the date of the invoice. Late payments may be subject to a late fee of 1.5% after 30 days.

Pricing: Our prices are competitive, and we strive to offer value for money. Price adjustments are made periodically to reflect market conditions and product availability.

Payment Methods: We accept various payment methods, including cash, credit/debit cards, checks, and electronic payments. All Credit Card and Debit Card payments will be charged a convenience fee of 3.6%. All ACH payments will be charged a convenience fee of 2%.

Returns and Refunds: Please contact the Main Office to request consent and authorization before returns and returns. The buyer is responsible for the stocking fee (15%) plus the cost of delivery. Returns are accepted within 15 days from the date of purchase, subject to inspection. Refunds will be issued in the original payment method or store credit upon approval of the return.

Product Quality and Availability

Quality Assurance: We source our products from reputable suppliers and manufacturers. We guarantee the quality of our products and are committed to addressing any quality issues.

Product Availability: We make every effort to maintain adequate stock levels. However, due to demand fluctuations, some products may occasionally be out of stock. We offer the option to place special orders for such cases.

Discounts and Promotions

Promotions: We periodically offer discounts and promotions on select products. Keep an eye on our website, newsletters, or in-store signage for updates.

Loyalty Program: We offer a loyalty program to reward our regular customers with discounts or exclusive offers.

Delivery and Pick-Up:

Delivery Options: We provide delivery services for an additional fee. Delivery fee if applicable, will be communicated to the customer before the purchase. Customers can also arrange their transportation if they prefer.

Pick-Up: We offer convenient pick-up. To place your order ahead of time, simply give us a call at 786-404-3048 or send us an email at structuralsteel21@outlook.com.

Sales Support

Product Information: We offer comprehensive product information and assistance for customers who need help in selecting the right products for their construction projects.

Bulk Orders: For bulk or wholesale orders, we have dedicated sales representatives to assist with order processing and offer custom pricing.

Complaints and Disputes

Complaints: If customers have any concerns or complaints, Please contact the Main Office to address and resolve issues promptly.

Privacy Policy

Customer Data: We respect customer privacy and protect their personal information in compliance with applicable privacy laws. For more details, refer to our Privacy Policy.

Amendments to the Sales Policy

Policy Updates: We reserve the right to amend our sales policy as needed. Any changes will be communicated to customers through our website and in-store notices.